Terms of Service Mid-South Comfort LLC Effective Date: 2026 Welcome to the website of Mid-South Comfort LLC (“Company,” “we,” “our,” or “us”). By accessing or using our website and services, you agree to be bound by the following Terms of Service. If you do not agree, please do not use our website. 1. Use of Our Website This website is intended to provide information about our HVAC services and allow customers to request service, estimates, or communicate with us. You agree to use this website only for lawful purposes and not to: Submit false or misleading information Attempt to gain unauthorized access to our systems Interfere with the website’s functionality 2. Services Provided Mid-South Comfort LLC provides residential and light commercial HVAC services including, but not limited to: Heating and cooling system installation Maintenance and tune-ups Repairs and diagnostics All services are subject to availability and may require an on-site evaluation before final pricing is provided. 3. Estimates and Pricing Any quotes provided through the website, phone, or SMS are estimates only Final pricing may vary based on inspection, parts, labor, and job conditions We reserve the right to modify pricing if conditions differ from initial assumptions 4. Appointments and Scheduling Appointment times are scheduled based on availability We will make reasonable efforts to arrive on time but do not guarantee exact arrival times Customers are responsible for providing access to the service location 5. Payments Payment is due upon completion of services unless otherwise agreed in writing. We may accept various payment methods, including: Credit/debit cards Cash Financing, if available Late or unpaid balances may be subject to additional fees or collection actions. 6. Cancellations and Rescheduling Please provide at least 24 hours’ notice for cancellations or rescheduling We reserve the right to charge a service fee for missed appointments or late cancellations 7. Warranties and Liability We stand behind our workmanship; specific warranties may apply depending on the service or equipment installed Manufacturer warranties apply to parts and equipment where applicable To the fullest extent permitted by law: We are not liable for indirect, incidental, or consequential damages Our liability is limited to the amount paid for the service provided 8. Website Content All content on this website, including text, logos, and images, is the property of Mid-South Comfort LLC and may not be copied, reproduced, or distributed without permission. 9. SMS and Communications By contacting us or providing your phone number, you consent to receive communications from Mid-South Comfort LLC, including SMS messages related to: Appointments Service updates Customer support Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP. 10. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those websites. 11. Privacy Your use of our website and services is also governed by our Privacy Policy. 12. Changes to Terms We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated effective date. 13. Governing Law These Terms are governed by the laws of the State of Tennessee. 14. Contact Information Mid-South Comfort LLC 4279 North Germantown Road Arlington, TN 38002 Phone: (901) 364-1697 Email: [email protected]